My wife and stepson always have inner ear issues. We are tired of the manual ear cleaning device that always seems to take 2 people to use. This is an excellent upgrade, and might just be perfect. I haven't had it for long, so I can't testify to that but I will give you the high points of this (I found no low points at all) and then a few tips:
1. Extremely easy to use. I will not have to help my wife or my kid use this, huge plus for me.
2. It looks nice enough to leave out on the vanity (not a huge deal, but the old clear tank style one was ugly and kind of gross, since this one needs to be charged, I like that it looks nice sitting there).
3. This is huge - It has a temp gauge! If the water is too cold, the light is blue, if its too hot, its red. If its just right, it's green. Again, I wanted something easy that one person who isn't techy can just use when they need to, like electric toothbrush.
4. No mess at all. In the picture, I am posing with it (so you can see how it fits against the side of my head). In real use, tilting your head (device pointing up into your ear), and leaning over the sink or bath tub will suffice, but it doesn't have water running down all over, because it drains back into itself. Might hold a dry washcloth for spillage, but its tiny.
5. Very easy to read instructions, comes with cotton swabs and replacement tips. The installed tip and the replacements are re useable, but it is nice that each family member can have their own to re use.
Tips: I watched a person on YouTube use this same thing, and watching "Do you want one reviews" mad me confident that I was doing this right.
Just in case - if you want to be safe, and why wouldn't you - it might be good to keep swimmers drops or some other solution on hand in case you accidental flood your ear - doubtful, but anything is possible and I am just a boy scout "be prepared" type of person.
If something concerning happens I will revisit this review, but this really is a nice product akin to a name brand device that I would expect to purchase from a Drug store.